FAQ's

🧸 1. Are Teddora soft toys safe for kids?

Yes 💛 All Teddora soft toys are made using child-safe, non-toxic materials and are suitable for kids. Safety and comfort are our top priorities.

🧼 2. How do I clean the soft toys?

We recommend:

  • Gentle hand wash with mild detergent

  • Air dry in shade

  • Do not bleach or machine wash

This helps maintain softness and shape.

📦 3. How long does delivery take?

Orders are usually delivered within:

  • 3–5 working days in metro cities

  • 4–7 working days in other cities

  • 6–10 working days in remote areas

Delivery timelines may vary due to courier conditions.

🚚 4. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp.
You can also contact us for tracking help.

🔁 5. What is your return and exchange policy?

Returns or exchanges are accepted only in case of:

  • Damaged product

  • Manufacturing defect

  • Wrong product delivered

Please raise a request within 48 hours of delivery with product images.

💰 6. When will I receive my refund?

After the returned product is received and inspected, refunds are processed within 5–7 working days to the original payment method.

🧒 8. What age group are your toys suitable for?

Our soft toys are generally suitable for kids aged 1 year and above.
Please check the product description for age recommendations.

📍 9. Do you deliver across India?

Yes 🇮🇳 We currently deliver all over India.
International shipping is not available at the moment.

🧡 11. Why choose Teddora?

Because every Teddora toy is
✨ Soft
✨ Safe
✨ Lovingly made
✨ Designed to bring smiles 🧸

🧸 Still have questions?

Feel free to reach out — we’re always happy to help parents 💕